Not a great first impression, but the General Manager was quick to fix the issue. Being a first-time RV buyer, I brought a motorhome in for a "pre-purchase inspection" and was expecting a list of Critical/Major items that I should be concerned with IF I did decide to buy it. Instead of showing me these items, the rep came out with a 2 page list of everything that could have possibly been replaced, (normal maintenance items such as spark plugs, distributor cap, coolant flush, gas/oil filters). As soon as he started talking about the repairs, it sounded more like he was just trying to sell me something. After calling me back and giving me a very detailed explanation on the pre-inspection, the GM told me that this person was new to the position, and that everything had been straightened out. After the time Devon took to explain everything going on, he has kept my business ... I will definitely be back.